Rakuten Ebates

Rakuten Ebates is a cashback and shopping rewards app for Android devices.

Overview

Rakuten Ebates is designed to make shopping more rewarding by offering cashback and rewards on purchases. The app supports a vast array of in-store and online merchants, allowing users to earn cash back on their everyday purchases. The list of supported merchants is regularly updated, ensuring a wide range of shopping opportunities.

User Interface

The app follows a user-friendly interface, making it easy for users to navigate through different sections. Products and offers are neatly categorized, and the search functionality helps users find specific items or deals. However, some users have reported that certain products do not appear in the app but are available when accessing the merchant's website directly.

Cashback and Rewards

Rakuten Ebates shines in its cashback feature. Users can earn a percentage of their purchase price back, which can then be redeemed as a check or PayPal payment. The cashback percentage varies depending on the merchant and the type of purchase. However, some users have reported discrepancies in cashback rates, with different users receiving different percentages for the same merchant. The exact criteria determining these differences are not clearly outlined in the app.

Customer Support

Rakuten Ebates offers customer support to help users resolve any issues they might encounter. One user reported that due to hospitalization, they were unable to cash their rebate checks, and they hope Rakuten will reissue these checks. This scenario indicates that there might be room for improvement in handling unique situations to provide better support to users.

Conclusion

In conclusion, Rakuten Ebates is a practical and beneficial app for frequent shoppers. Its vast support for various merchants and rewarding cashback feature can help users save on their purchases. However, the app could improve its product listing consistency and cashback rate transparency. Additionally, a more comprehensive customer support system could enhance the overall user experience.

Pros

• Offers cashback and rewards on purchases
• Supports a wide range of in-store and online merchants
• User-friendly interface

Cons

• Product listing inconsistency between the app and the merchants' websites
• Lack of transparency in determining cashback rates
• Customer support could be more comprehensive

- Ebates is now Rakuten! We’ve changed our name, logo and app icon, but everything else stays exactly the same:

- Same Services: You can still shop at more than 3,500 stores and get Cash Back rewards.

- Same Account: Your Cash Back and your account details are unchanged and as secure as ever.

- Same Team: Our top-rated Member Services team is still here to help.